Field Support Coordinator

Aaron'sReq# S00002FDescription:
Aaron's has a long legacy as an industry leader with continued growth.
In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.
Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what's right; treating every individual with respect, compassion and integrity.
We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.
As a potential Aaron's Associate, you'll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
You'll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve.
We like to set the bar high, roll up our sleeves and work together to out-perform the competition.
You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
Interested in becoming an IT Field Support Refresh Analyst at Aaron's? As an IT Field Support Refresh Analyst, you will maintain numerous deadlines for hardware refreshes across the company.
This position has two main purposes.
The first one is to provide timely, professional end user support to our stores by working remotely to identify and resolve Point of Sale system hardware problems, and perform remote reimaging and remote hardware refreshes.
The second one is to provide onsite technical support to stores, including network connectivity, new store setup, leased hardware refreshes and reimaging, requiring 75% overnight travel.
Come see why the difference is personal at Aaron's, connect with us today!Job DutiesInstall hardware upgrades and exchanges as required by leased hardware refresh schedule and new store construction schedule.
Inventory, track and document hardware movements.
Provide professional and courteous phone support that will ensure the highest level of customer service and satisfaction.
Work to minimize downtime resulting from hardware issues within the POS system.
Position RequirementsDemonstrate the ability to diagnose and troubleshoot software, and hardware problemsWorking conditions are 75% weekly overnight travel within the field and 25% local travel in base areaMust have reliable transportationEmployment is contingent upon the successful completion of a driving record check At Aaron's, you will have access to a comprehensive benefits package that includes:
Paid time off including vacation days, sick days and holidaysOngoing training and developmentMedical, dental & vision insurance401(k) planLife insuranceDisability benefitsEmployee Purchase DiscountsA drug screen and criminal background investigation are required before beginning employment at Aaron's.
A job performance reference check is also required.
Aaron's is an Equal Opportunity Employer.
Primary Location:
11043 E Independence BlvdMatthews, North Carolina28105

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